Office Policies

Office Policies

Please refrain from wearing products with a fragrance or odour.

Perfume, cologne, hand cream, deodorant, body lotion, after-shave, cigarette smoke, and various hair products, etc. – ANYTHING WITH A SCENT – can trigger allergies, ranging from mild to very severe. This is essential to safeguard the health of other patients and those who work at our office.

Appointments

My goal is to provide quality medical care in a timely manner. In order to do so, appointment policies are required. These policies enable optimal utilization of available appointments for patients in need of medical care.

Late Arrival Policy:

Please make every effort to be on time, or even a little bit early to your appointment, to ensure that you will have as much time as you have reserved to work with me.  I strive to minimize waiting time, so in order to be fair to other patients, your appointment will end at the pre-arranged time regardless of when you arrive.

Cancellation of an Appointment:

Appointment cancellation requires 24 hours prior notice.

In order to be respectful of the medical needs of other patients, please be courteous and call promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, you are required to call at least 24 hours in advance, and calling early in the day is appreciated. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to needed health care.

How to Cancel Your Appointment:

To cancel appointments, please visit www.drtara.ca/contact for the online scheduler or call (705) 450-6410. If you do not reach me, you may leave a detailed voicemail that includes your full name and phone number. If you have a preferred date/time for rescheduling your appointment, please be sure to leave that information, too. Please do not leave a text message for cancellations.

Late Cancellations:

Late cancellations (less than 24 hours notice) will be considered as a “no-show”.

No-Show Policy:

A “no-show” is someone who misses an appointment without cancelling it in an adequate manner. No-shows inconvenience those individuals who need access to medical care in a timely manner. A failure to present at the time of a scheduled appointment will be recorded in the patient’s chart as a no-show. A no-show, which includes late cancellations (less than 24 hours notice), will result a $50.00 missed appointment fee billed to the patient’s account.        

Payment

In this office, the love of helping and serving others is first and foremost. In order to continue to have the opportunity to help and serve others, efficient operations are necessary.  Because that’s the case, the office adheres to the following business policy:

Payment Policy:

The fees listed on page 1 of this form for the services of Tara Guzzo, N.D., R.Ac. are applicable as of October 1st, 2015 and are subject to change with or without notice. Visit fees are HST exempt (as of February 12, 2014) and all other products and services are subject to HST and can change at any time with or without notice. Payment for services, lab testing and dispensary items is required at the time of service, in the form of Interac, Mastercard, Visa or cash (exact change only). You will be notified of all associated costs upon recommendation of specific health products and/or laboratory tests. Please note that you are free to choose where to purchase recommended products, but that certain professional product lines are only available through naturopathic doctors. You will be given a receipt at the time of payment for insurance purposes.

Naturopathic and Acupuncture Coverage:

Most extended healthcare plans offer naturopathic and acupuncture coverage. Coverage varies between providers and plans. It is best to check with your benefits provider for specific details. **Please note: Tara is both a registered Naturopathic Doctor and a Registered Acupuncturist**. Your visit fee expenses at this office may be eligible to be claimed on your personal tax return. Speak to your tax professional for more information.

At this office, we are pleased to offer you the complimentary service of completing e-claims on your behalf for a number of insurance providers. Please contact us in advance to find out if your insurer is on our list. If you intend on using this service, please bring your primary insurance card (and secondary, if applicable) to your appointment. While we are happy to provide you with this additional service at no charge, we are not responsible for tracking your health benefit usage or any non-payment by your insurer. As the patient, you are responsible for the payment of your account in full.